Here you can find answers to the most frequently asked questions. If your question is not mentioned here, please contact me and I will make sure to respond to you as soon as I can.
How long does processing time take?
Each beautiful creation can vary in terms of processing time, as can so often happen with creative works. I would kindly ask that refer to item pages for their corresponding processing times, as they are unique.
What can I do if I received a damaged or misprinted item?
If you receive a misprinted, damaged, or otherwise defective order, I kindly ask that you please submit a claim right away so that I can make sure any issues are resolved and you can enjoy your artwork to the fullest! If you submit a claim please remember to do so within four weeks of receipt. Rest assured, I will ALWAYS cover the expense of any claim deemed an error on my part. Also, please be sure to include any relevant photos with your claim. I’m afraid this is necessary before I can reship any items.
If an order from Art Beat arrives damaged, please send a photo of the damaged goods to firstname.lastname@example.org, and a replacement will be sent to you at no cost.
Can I ask for a refund?
I do apologize for any inconvenience, but Artbeat Designs does not offer refunds at this time. Kindly be sure to read the sizes and descriptions within your order carefully before placing the order, and reach out to me right away if you need to make any changes, so I can be sure you receive exactly what you are looking for.
What if the order is lost in the mail?
As much as I would love for every shipment to go perfectly, occasional lost shipments may happen. If your order is lost, I ask that you please submit a claim within four weeks of the estimated delivery date so that I can work with you to find a solution. Before submitting a claim, I would also like to ask that you please contact your local post office or delivery service so they may attempt to locate the order. Sometimes it is simply misplaced by the postal carrier and can be recovered very quickly! Of course, rest assured, I will ALWAYS cover the expense of any claim deemed an error on my part.
Also, please be sure to include any relevant photos with your claim. I’m afraid this is necessary before I can reship any items. If your order’s tracking information shows “delivered,” I am unable to reship it. I apologize for any inconvenience this may cause.
Am I responsible for Customs and import taxes?
Unfortunately, these creations are subject to customs and import taxes depending on how far their journey to your mantlepiece takes them, and I kindly ask that you accept any customs and import taxes that may apply to your purchase. As much as I would love every shipment to be swift and safe, I’m afraid I cannot accept responsibility for delays due to customs. Apologies for any inconvenience this may cause.